SmallBizGenius Analysis
Sally Beauty receives mixed reviews, with praise for helpful in-store staff but significant complaints about online ordering, customer service, and refund issues. While some customers have positive experiences, many report problems with the website, deliveries, and inconsistent policies.
Category Breakdown
Scores based on analysis of 96 recent reviews
In-Store Customer Service
8.5/10Many reviewers praise the helpfulness, knowledge, and friendliness of Sally Beauty's in-store staff. Customers appreciate the personalized assistance and product recommendations they receive, as exemplified by one reviewer who said, "I visited Sally’s in Exeter and was served by Leah. She was very professional and really helped me with the query I had."
25 reviews mention thisOnline Ordering Issues
2.5/10A significant number of reviewers report problems with Sally Beauty's online ordering system, including website glitches, incorrect charges, and order fulfillment errors. One reviewer described the website as "a joke it is like a middle 90s server with poor broadband," while others mentioned being charged multiple times for a single order.
30 reviews mention thisShipping and Delivery
3.0/10Several reviewers express dissatisfaction with Sally Beauty's shipping and delivery service, citing delayed deliveries, missing items, and instances where orders were never shipped. One customer stated, "Paid for delivery and the driver claims they knocked on my door but I was home the entire time...Now I have to go and pick the order up instead."
18 reviews mention thisRefund and Return Problems
2.0/10Many reviewers report difficulties obtaining refunds or returns from Sally Beauty, often encountering unhelpful customer service representatives and inconsistent policies. Some customers were only offered store credit instead of a refund, as one reviewer noted, "Couldn't get my refund only store cerdit because my debit couldn't go through also don't shop online."
22 reviews mention thisCustomer Service (General)
3.5/10A recurring theme is negative experiences with customer service, characterized by rudeness, unresponsiveness, and an unwillingness to resolve issues. One reviewer recounted, "when I called I spoke to a woman named grace, she was very rude and was laughing when I was telling her I was upset with the service there bussiness had served me."
20 reviews mention thisPros & Cons
What Customers Love
"I visited Sally’s in Exeter and was served by Leah. She was very professional and really helped me with the query I had."
"Nowhere else I can get professional hair dye to do my own hair."
"Placed order and it came next dayGreat service and so far clippers are good, thank you"
"For the first time in 58 years I have a hairbrush that can cope with my hair! Staff are always happy to advise and make the shopping experience a positive one 😊"
"Mazzi @ Marysville, WA store was absolutely phenomenal! She looked up my previous purchases to see if I had purchased an item previously, she carefully explained how each product's chemical reaction may benefit my hair with instructions."
Common Complaints
"I recently placed an order online for six hair colors and about five other hair care products...my bank statement shows that they charge me $67.87 when I wrote to Sally Beauty supply customer service and asked them why it charged me a different price of what my total said they tell me that there was only a $30 coupon on my order."
"Couldn't get my refund only store cerdit because my debit couldn't go through also don't shop online"
"The worst place to have bussiness with. when I called I spoke to a woman named grace, she was very rude and was laughing when I was telling her I was upset with the service there bussiness had served me."
"Sally Hair and Beauties Online Website is a joke it is like a middle 90s server with poor broadband."
"I purchased Better Natured hair color from Sally's Beauty...I purchased 4 to get 2 free. I didn't get the 2 free colors."
Common Questions About Sally Beauty Affiliate Program
Answers derived from customer review patterns
Is Sally Beauty Affiliate Program legit and trustworthy?
Sally Beauty is a well-established beauty supply retailer, but the reviews present a mixed picture of its trustworthiness, especially concerning online orders. While many customers have positive experiences in physical stores, a significant number report issues with online orders, including incorrect charges, delayed deliveries, and difficulties obtaining refunds. The company's customer service also receives mixed reviews, with some customers praising the helpfulness of in-store staff and others complaining about rude or unhelpful online support. Potential customers should weigh the convenience of online ordering against the risk of encountering these issues.
Based on 45 reviewsDoes Sally Beauty have good customer service?
Customer service at Sally Beauty appears to be inconsistent. Many reviewers praise the helpfulness and knowledge of staff in physical stores, highlighting their ability to provide personalized recommendations and assistance. However, online customer service receives numerous complaints, with customers reporting rudeness, unresponsiveness, and difficulties resolving issues. The quality of customer service seems to vary significantly depending on the location and whether the interaction is in-person or online.
Based on 35 reviewsIs Sally Beauty worth it for small business?
Whether Sally Beauty is worth it for small businesses depends on their specific needs and priorities. For businesses that value in-person shopping and expert advice, Sally Beauty's physical stores can be a valuable resource. However, small businesses that rely on online ordering may want to proceed with caution, given the numerous complaints about website glitches, order errors, and shipping delays. It's important to consider the potential risks and weigh them against the convenience and product selection offered by Sally Beauty.
Based on 25 reviewsWhat is Sally Beauty's return policy like?
Sally Beauty's return policy is a frequent source of frustration for customers. Many reviewers report difficulties obtaining refunds or returns, often encountering inconsistent policies and unhelpful customer service representatives. Some customers were only offered store credit instead of a full refund, while others were denied returns due to technicalities or time constraints. The company's return policy appears to be inconsistently applied, leading to confusion and dissatisfaction among customers.
Based on 22 reviewsWhy are there so many complaints about Sally Beauty's online ordering system?
The high number of complaints about Sally Beauty's online ordering system stems from a combination of factors. Many reviewers report website glitches, technical issues, and difficulties navigating the site. Additionally, customers frequently encounter order errors, such as incorrect charges, missing items, and shipping delays. These issues, coupled with reports of unhelpful customer service, contribute to a negative online ordering experience for many Sally Beauty customers.
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